![]() ![]() Examples of Great Instagram Customer Care.The Importance of Instagram Customer Care.Thus, Instagram customer care gains in popularity. Instagram has become a great tool for connecting with your audience and providing excellent customer care. Plus, its accessibility means you can respond to customers while on the go. With its massive user base, your audience is likely already on the platform. With 2 billion monthly active users, 90% of whom follow at least 1 business profile in-app, it’s not just for marketing your products. ![]() Over the last few years, Instagram has evolved as a marketing channel. You already know that Instagram is among the best platforms to grow your brand. The popularity of social customer service is on the rise. Social media platforms like Instagram have provided customers direct access to brands, and there’s no going back. With the popularity of social media platforms, when people choose social media for communication, the traditional way of getting through to customer care can take forever. Ray Parisi is CNBC's senior executive producer of special projects.In the past, customers had to rely on phone calls or email to resolve their issues. "We do our best to respond to reports in a timely manner," the Instagram spokesperson said. we'll review other available information such as your photos or bio, to ensure that your claim is valid." I also asked if the photo-sharing platform had any security features in place to alert a user when another account is created using his or her same profile pic and a spokesperson replied: "At this time we don't have alerts when someone else has uploaded the same photo as you, however keeping our community safe remains a top priority for us," a spokesperson said.Īs for the birth name versus profile name issue that I ran into, a spokesperson said, "We have internal protocols in place that account for this discrepancy. I reached out to the press department at Instagram with some questions including how many of its users are victim's of impersonation but a spokesperson for the company declined to comment. It remains unclear how, or even if, that crypto trading site is connected to my impersonator. I asked to speak with a press representative or executive, but as of this publishing have not received a response. ![]() I also sent emails to the website promoted in my impostor's profile (which according to is registered to ). Sadly I didn't inherit any of the fake me's followers. My stolen pics instantly disappeared, in fact Instagram vaporized my impersonator's entire account. Then I filled out the report form again, and uploaded the same selfie with my license and in minutes. I hopped on my Instagram account and tapped edit profile and temporarily changed Ray to Raimondo in my profile. Then I realized there's a painfully obvious fix. I wondered if I was seriously going to need to change the name on my passport to shut my impostor down. I did some google searches to see if I could find an Instagram customer service number, and as you might expect that search was futile. It's a big problem because all my IDs, including my passport use my birth name, so not one matches my Instagram profile.Īrnold's email from Insta looked like one of those coded emails that you can't reply to, but I replied anyway and got no response. It took a while for me to realize the issue: My first name on my license is spelled "Raimondo," which is my birth name, and that does not match the shortened version of my name that I use on Instagram, which is "Ray." That little spelling issue prevented the report against my impostor from being processed. continue with your request because we haven't received an acceptable ID that matches the information listed on the account." The salutation read: "Thanks, Arnold" ![]()
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